Business Training
At e-commpro we provide high end training to the employees of big and small scale business houses. This training focuses on the development of skills that are required by an organisation to work smoothly. The training is specifically designed to emphasize on the issues faced by the employees in the office environment that hinder their progress. The training is complete package to boost the confidence of employees, listening and speaking skill, stress releasing exercises, competitive spirit, mutual respect and understanding.
Why do the employees need the training?
Not all, employees possess all the skills required to achieve the targets. Some employees may possess the technical skills but may not possess soft skills. Their behavioral mistakes may bring them down on their career. Some employees may possess the best of concepts and ideas but are not good enough at expressing. Overall, it is a loss to the organisation in terms of time, money and profit. If the targets are not achieved right the company loses its popularity and loses the customers.
What are the benefits of this program?
- The employees feel that the company is not biased and everyone will be treated equal. So, you win the trust and loyalty of the employee.
- Employees will appreciate the fact of having diversity in the staff.
- They will have a clear idea of law of equality.
- Understand the other side of the coin that things may not be so easy for the people treated differently.
- Understand the after effects of discrimination and harassment.
- Recruiters will never ask the wrong question in the interview.
- The environment of the office will become light and easy going for all employees.
- The company will be benefited in financial and social way.
Course Content:
Diversity and equality
Every organization needs to be rooted to the principles of “diversity and equality”. E-commpro’s program can help your employees grow closer to each other, share a positive workspace without any differences. Our training sessions are light and fun, we create a friendly environment for people to firstly express their views. In the very first session the employees get to speak about how they see their office environment. Which gives an idea to each and every one that maybe they never knew how the other person feels. People may start treating each other differently after the first session.
Problem solving and customer skills
Problem solving is a skill that every person possesses but needs to be evolved when certain conditions occur. When the customer encounters a problem they need a listening ear. They need you to analyse the information they provide and define their problems, they also need you to explore the solutions and act on them. Once you are ready with the possible solution you look back at them and come out with a final and best solution for the client.
The ideal solution to a problem is: Identifying, Defining, Exploring, Acting and Looking back.
Delegating work to colleagues
At e-commpro we teach you to develop a team and get the work done:
Delegate the work according to the role- Be clear, Be accurate at details
- Analyse the skills and use it right
- Structure your work
- Build trust and respect in the team
- Developing employee’s skills
Negotiating a win-win scenario
E-commerce pro is an ultimate solution to help you encounter the win-win situation using your skill and alertness in five simple ways.We train you with the strategies to attain a closure. To achieve a closure:
- Pitch correctly
- Build trust
- Make multiple offers
- Ask questions
- Match the requirements
- Be documents ready
Active listening skills for employees
The key to sales is in the conversation with the customer. We help you overcome you mistakes you make while having a conversation with a person.
- Building patience
- Avoiding distractions
- Be attentive
- Positive reinforcements
- Questioning
- Clarifying